Customer Care eJAMBED
The FaceBoard Customer Care JAMBED recognises that without customers we do not have a business. The JAMBED was therefore designed to give all participants a smile and attitude that will exceed our customers expectations. Great Customer Care leads to satisfied customers that will keep coming back for more.
Name Customer Care Author Lenore Zietsman Who is it for?
All staff that come into contact with internal or external customers
- Do’s and Dont’s when dealing with customers
- Behaviors that customers like and dislike
- Non verbal communication
- Different types of customer
- Personal appearance
- Dealing with complaints
- Telephone skills