Customer Care eJAMBED

The FaceBoard Customer Care JAMBED recognises that without customers we do not have a business. The JAMBED was therefore designed to give all participants a smile and attitude that will exceed our customers expectations. Great Customer Care leads to satisfied customers that will keep coming back for more.
  • Overview

    Name Customer Care
    Author  Lenore Zietsman
    Who is it for?

    All staff that come into contact with internal or external customers

    Scope
    • Do’s and Dont’s when dealing with customers
    • Behaviors that customers like and dislike
    • Non verbal communication
    • Different types of customer
    • Personal appearance
    • Dealing with complaints
    • Telephone skills

     

    Customisable? Yes